The Tourist Guide Code Of Conduct And Ethics
A Professional Tourist Guide SHALL:- uphold the principles of the South African Constitution, especially chapters one and two.
- embrace and uphold the principles of The Institute of Professional Tourist Guides of Southern Africa
- at all times show willingness to provide optimum support and quality service to all tourists, and will give tourists an opportunity to enjoy, or visit a desired destination.
- in no way discriminate in rendering service to any tourist on any basis, e.g. colour, gender, ethnicity, nationality, physical challenge, age, etc.
- be impartial , unbiased, and positive, and represent South Africa objectively.
- be suitably dressed and presentable at all times.
- be punctual, reliable, honest, conscientious, and tactful at all times.
- be a responsible driver, when driving as a guide.
- carry out the program/itinerary of a tour to his / her best abilities and be loyal to the company/organisation that he/she is representing.
- deal with conflict in a sensitive and responsible manner.
- report any incident of injury or death to a nearby tourist authority or police station.
- be knowledgeable and shall assist tourists and not provide them with misleading information.
- in the event of not being familiar with, or being unable to provide information requested by a tourist, consult with the appropriate authorities for assistance.
- at no time be under the influence of alcohol or a narcotic substance, while on duty, and shall refrain from administering any medication to a client without proper medical consultation.
- never solicit for clients or gratuities.
- be concerned at all times for the safety of the tourist.
- wear the appropriate tourist guide badge and will carry his/her registration card.
- treat all people, cultures, and the environment with respect.