Management Structure of IPTGSA (Institute for Professional Tourist Guides in South Africa)

Overview

The IPTGSA is a volunteer-driven organisation dedicated to professionalising cultural tourist guiding in South Africa through high standards of knowledge, service, and ethical conduct. For the past 10 years, it has operated with an all-volunteer management structure, guided by its constitution . The "guides for guides" principle—where experienced guides mentor others—is a core tenet, ensuring skill transfer and professional growth. The Executive Committee (Exco) holds leadership responsibilities as outlined in the constitution. The structure is designed to transition to include paid staff once IPTGSA exceeds 100 full members and arrives at a sustainable membership income.

Current Volunteer-Based Structure

General Assembly of Volunteers

Role: The supreme body that elects the Exco, approves constitutional amendments, and sets strategic direction during the Annual General Meeting (AGM). Frequency: Meets annually (e.g., AGM) or as needed for special resolutions.Guides for Guides Principle: Senior Professional Members mentor Aspirant Members, aligning with IPTGSA’s emphasis on earning professional status through dedication.Executive Committee (Exco)

Composition: Elected volunteer tourist guides (likely 5-7 members, inferred from typical Exco structures), serving as the management body per the constitution.Tenure: Volunteers serve 2-year terms, renewable via election at the AGM, reflecting democratic governance Responsibilities

Chairperson:

Leads the Exco and represents IPTGSA externally Oversees strategic goals, such as professionalisation and CPD, Mentors Exco and members, embodying "guides for guides."

Vice-Chairperson:

Supports the Chairperson and assumes leadership in their absence.Coordinates volunteer recruitment and diversity efforts across South Africa’s provinces.Guides CPD training initiatives or regional groups.Secretary:

Maintains records ,e.g., membership lists, AGM minutes, and manages communications, Trains volunteers on administrative duties, supporting professional standards.Treasurer:

Manages finances, including the annual membership fee, fundraising, and budget reporting.Assures accountancy compliance Mentors volunteers in financial management for tourism activities.

Communications Officer (optional):

Manages external messaging (e.g., website updates, social media) to promote IPTGSA’s role in South African tourism.Trains volunteers in communication skills, supporting professional credibility.Disciplinary Chairperson

Oversees compliance of Code of Conduct

Decision-Making: Committee meets regularly es.

Volunteer-Driven Operations (Last 10 Years)

IPTGSA has relied solely on volunteers for a decade,Professional Members  and Aspirant Members have sustained operations, aligning with the constitution’s rigorous standards The "guides for guides" approach ensures knowledge transfer, with events like educational days reinforcing mentorship.

Transition Plan (Upon Reaching 100+ Full Members)

When IPTGSA exceeds 100 full members and secures a annual membership fees income the structure will undergo review

Permanent Staff : to be reviewed Exco Evolution:

Transitions into a governance board of volunteers, focusing on oversight, policy, and alignment with constitutional objectives (e.g., professionalisation, ethics).Advises paid staff rather than managing daily operations.Volunteer Role Shift:

Volunteers focus on CPD training delivery, mentorship, and regional outreach under paid staff supervision.The "guides for guides" principle continues, supporting IPTGSA’s mission

Scalability and Budget Considerations

Current State: With fewer than 100 members, the volunteer model leverages the dedication of South African tourist guides, keeping costs lowPost-100 Members: Growth will increase revenue, enabling paid staff. The Exco will prioritise an Executive Director, followed by additional roles as funding from fees, grants, or partnerships expands.

Alignment with IPTGSA Constitution

Professionalisation: The structure supports IPTGSA’s goal of elevating guiding through CPD, peer reviews, and SAQA alignment .

Ethical Standards: The Code of Conduct, e.g., no discrimination, quality service is enforced 

Membership Focus: The Exco ensures vetting and member benefits. Governance: The AGM and Exco elections reflect democratic principles, Summary

The IPTGSA’s current volunteer-based management structure, led by an elected Exco, reflects its constitutional commitment to professionalising culture tourist guiding in South Africa. It has operated successfully for 10 years, guided by the "guides for guides" principle, with roles tailored to CPD training, ethics, and outreach. Upon exceeding 100 full members, it will transition to a mixed model with paid staff while retaining volunteer involvement, ensuring scalability and alignment with its mission.

5  Premises

5.1 Does the professional body have access to adequate premises and facilities to undertake its functions?

Yes, IPTGSA has access to adequate premises and facilities to effectively undertake its functions. The professional body utilises flexible workspaces in major cities, including Johannesburg, Cape Town, and other locations, to accommodate its geographically diverse membership. These premises are equipped with the necessary facilities to support day-to-day operations, member engagements, administrative functions, and workshops.

In addition to flexible workspaces, IPTGSA also maintains a registered office where records are securely kept, and volunteer back-end services are managed. This central registered office ensures proper governance and administrative efficiency, where essential documents, member records, and operational procedures are stored and accessed by authorised personnel.

The body’s use of Workshop17, a provider of flexible workspaces, ensures that IPTGSA can access modern and scalable office spaces that meet both current and future needs. This approach allows for a professional environment to conduct meetings, training sessions, and conferences, as well as provide administrative support for the organisation’s functions.

5.2 Describe the premises and available facilities.

IPTGSA operates from a selection of flexible office spaces provided by Workshop17, located in Johannesburg, Cape Town, and potentially other cities as needed. Workshop17 offers modern, fully equipped office spaces designed to facilitate collaboration and productivity. The facilities available at these locations include:

Meeting Rooms: Equipped with high-speed internet, projectors, and audio-visual capabilities for hosting board meetings, workshops, and training events.
Dedicated Desks and Hot Desking: These flexible workspaces accommodate team members and visitors, with all necessary office infrastructure, such as ergonomic furniture, high-speed internet, and phone lines.
Event Spaces: Available for larger member gatherings, conferences, and professional development events.
Breakout Areas: Informal spaces for networking and member interaction.
On-site Support: Reception, administrative assistance, and technical support to assist with the operational needs of the organisation.
Additionally, IPTGSA’s registered office serves as the official location for the storage of essential records, including member documentation, financial records, and constitutional files. This registered office is also where volunteer back-end services are coordinated, ensuring efficient operational support for both the board and the wider membership. The use of a registered office enables the body to maintain governance compliance and manage records securely in line with legal requirements.

These spaces are strategically located in prime business districts, ensuring ease of access for members and stakeholders. The flexibility of these spaces aligns with the body’s operational needs and ensures the professional services required to support its activities.

Supporting Documents:

Attached are the lease agreements for the office spaces at Workshop17, along with proof of the body’s use of these premises.
Documentation detailing the registered office, including address and operational details, can be provided upon request.

6 financial  4 Audit statements 

7 a Policy Document for Culture Guides of the Institute of Professional Tourist Guides of Southern Africa (IPTGSA)

1. Introduction

The Institute of Professional Tourist Guides of Southern Africa (IPTGSA) is committed to promoting excellence and professionalism in tourist guiding across the region. Central to this commitment is the establishment of clear policies for the development, awarding, monitoring, and revocation of designations for culture guides, in alignment with the IPTGSA Constitution, Code of Conduct, and the standards set by the South African Qualifications Authority (SAQA).

2. Objectives

To define the criteria and processes for developing and awarding designations to culture guides.

To establish mechanisms for the continuous monitoring and professional development of designated culture guides.

To outline the procedures for revoking designations when necessary, ensuring adherence to professional and ethical standards.

3. Development of Designations

In accordance with SAQA's Policy and Criteria for Recognising a Professional Body and Registering a Professional Designation, IPTGSA shall:

Identify Competencies: Define the specific competencies, skills, and knowledge required for culture guides, ensuring alignment with national qualifications frameworks and industry needs.

Consultation: Engage with stakeholders, including educational institutions, industry experts, and cultural organisations, to ensure the designation reflects current best practices and cultural sensitivities.

Approval Process: Submit the proposed designation to SAQA for recognition and registration, adhering to all stipulated requirements and guidelines.

4. Awarding of Designations

To be awarded a culture guide designation, applicants must undergo the following process:

Online Application: The applicant applies to the IPTGSA online platform, providing personal details, qualifications, and proof of experience.

Registration with the Department: The applicant must be registered with the relevant governmental department overseeing tourist guiding.

NQF Qualifications Vetting: IPTGSA verifies that the applicant's qualifications align with the National Qualifications Framework (NQF) requirements.

Interview Scheduling: IPTGSA promulgates an interview date where a peer review panel is convened.

Interview and Evaluation: The candidate is interviewed by the peer review panel, assessing:

Verification of a minimum of five years of guiding experience.

Oral competence requirement for culture guiding.

Language competency to ensure effective communication in guiding.

Designation Awarding: Upon receiving the consent of the panel, the candidate is granted the designation of Professional Culture Tourist Guide.

5. Monitoring and Continuous Professional Development (CPD)

IPTGSA shall implement a robust monitoring system to ensure the ongoing competence and professionalism of culture guides:

CPD Programs: Develop and offer CPD programs that are relevant, accessible, and aligned with industry developments.

Regular Assessments: Conduct periodic assessments or reviews of culture guides to ensure compliance with professional standards and identify areas for improvement.

Feedback Mechanisms: Establish channels for receiving feedback from tourists, peers, and other stakeholders to inform the continuous improvement of guiding services.

6. Revocation of Designations

• Designations may be revoked under the following circumstances:
• Breach of Code of Conduct: Any violation of the IPTGSA Code of Conduct, including discrimination, misconduct, or failure to represent South Africa objectively.
• Failure to Maintain CPD: Non-compliance with CPD requirements or failure to demonstrate ongoing competence in cultural guiding.
• Legal Infractions: Engagement in illegal activities or actions that bring the profession or IPTGSA into disrepute.
• Financial obligation : Non-payment of membership fees
• CPD compliance: Annual CPD points tally

Revocation Process:

Investigation: Upon receiving a complaint or identifying a potential issue, IPTGSA will conduct a thorough investigation, ensuring fairness and confidentiality.

Hearing: The culture Tourist guide in question will be allowed to present their case before a designated committee.

Decision: Based on the findings, the committee will decide on the appropriate action, which may include revocation of the designation.

Appeal: The guide has the right to appeal the decision within a specified timeframe, as outlined in IPTGSA's governance documents.

7. Alignment with SAQA and Other Professional Bodies

IPTGSA acknowledges the importance of aligning its policies with national standards and practices:

SAQA Recognition: Ensure all designations and processes comply with SAQA's policies and criteria for recognising professional bodies and registering professional designations.

Benchmarking: Regularly review and benchmark IPTGSA's policies against other SAQA-registered professional bodies to adopt best practices and maintain high standards.

8. Conclusion

This policy document underscores IPTGSA's commitment to fostering a professional, ethical, and competent community of culture guides. By establishing clear guidelines for the development, awarding, monitoring, and revocation of designations, IPTGSA aims to enhance the quality of cultural tourism experiences in Southern Africa.

7b Foreign Qualification policy 

Policy on Foreign Qualifications for IPTGSA Professional Body Registration

1. Introduction The Institute of Professional Tourist Guides of South Africa (IPTGSA) is committed to upholding the highest standards in the professional registration of culture tourist guides. This policy outlines the requirements for applicants with foreign qualifications seeking professional body registration with IPTGSA.

2. Compliance with SAQA and CATHSSETA Regulations All foreign qualifications must be subjected to evaluation by the South African Qualifications Authority (SAQA) before an application for professional registration with IPTGSA can be considered. SAQA is the designated authority responsible for assessing and recognising foreign qualifications within the South African National Qualifications Framework (NQF).

In addition, any recognised foreign qualification must be supported by training that is approved and recognised by the Culture, Arts, Tourism, Hospitality, and Sport Sector Education and Training Authority (CATHSSETA). Only after obtaining SAQA recognition and completing CATHSSETA-approved training can an applicant proceed with provincial registration.

3. Eligibility for IPTGSA Registration IPTGSA does not allow direct registration of individuals with foreign qualifications. Only registered tourist guides in South Africa are eligible to apply for professional body registration with IPTGSA.

 Therefore, an applicant must first:

• a) Have their foreign qualification evaluated and recognised by SAQA. 
• b) Complete any additional training as required and recognised by CATHSSETA. 
• c) Register as a culture tourist guide with the relevant provincial tourism authority.

4. Application Process Applicants with foreign qualifications must follow these steps:

• a) Submit their qualifications to SAQA for evaluation and recognition.
•  b) Complete any required training that is recognised by CATHSSETA. 
• c) Provide proof of SAQA recognition and CATHSSETA-approved training to the relevant provincial tourism authority. 
• d) Complete any additional assessments as required by the provincial tourism authority to qualify as a registered culture tourist guide. 
• e) Once registered as a tourist guide, submit an application for IPTGSA professional body registration along with proof of registration and relevant supporting documentation.

5. Responsibilities of Applicants Applicants are responsible for ensuring that all documentation is valid, complete, and correctly submitted to the appropriate authorities. IPTGSA will not process any applications that do not meet these requirements.

6. Enforcement and Amendments This policy shall be enforced by IPTGSA and reviewed periodically to ensure compliance with national regulations and industry standards. IPTGSA reserves the right to amend this policy as required.

7.7 

Fair and Non-Exclusionary Practices in Awarding Professional Designations

A professional body must adhere to fair, transparent, and inclusive practices when awarding professional designations. This ensures that all individuals who meet the necessary qualifications and competencies are recognised without bias or exclusion based on race, gender, culture, or geographic location.

IPTGSA and Its Role in Awarding Professional Designations for Cultural Tourist Guides
The Institute of Professional Tourist Guides of Southern Africa (IPTGSA) operates under a constitutionally governed framework and does not discriminate in awarding professional designations. IPTGSA recognises all tourist guides registered with the National Department of Tourism (NDT) and provincial registrars, ensuring inclusivity and fairness in its professional designation process.

Fairness and Inclusivity in Cultural Tourist Guiding in South Africa
Cultural tourist guides play a critical role in preserving and interpreting South Africa’s diverse heritage. Given the historical inequalities in South Africa, ensuring equal access to professional recognition is essential. 

IPTGSA promotes inclusivity by:

Recognising all registered tourist guides, regardless of their cultural or linguistic background.
Encouraging professional development opportunities for all members.
Providing a transparent application process that is based solely on qualifications, experience, and competencies.
Since IPTGSA aligns with national tourism regulations and legislation, it ensures that no cultural group is excluded from professional designation processes.

Conclusion
IPTGSA applies fair and non-exclusionary practices in awarding professional designations. As long as a tourist guide is registered with the NDT and provincial registrars, they are eligible for recognition. This ensures equitable professional development and upholds South Africa’s commitment to diversity and inclusion in the tourism sector.

8a

Promoting Recognition of Prior Learning (RPL) for Tourist Guiding Qualification (71549)

Recognition of Prior Learning (RPL) is an essential mechanism within the South African National Qualifications Framework (NQF) that enables individuals to gain formal recognition for knowledge, skills, and experience acquired through work, informal learning, or formal education.

Who Can Benefit from RPL?

Any individual who has substantial experience in the field of tourist guiding but lacks formal certification can apply for RPL to achieve credits towards the National Certificate in Tourist Guiding (Qualification ID 71549). This process ensures that experienced guides can obtain formal recognition without the need for redundant training.

Learning Assumed to Be in Place

To qualify for RPL assessment, learners should already be competent in:

Communication at NQF Level 3

Mathematical Literacy at NQF Level 3

How Does RPL Work?

RPL is conducted by a registered assessor attached to an accredited training provider.

The learner and assessor will collaborate to determine the most appropriate method for assessing prior learning, which may include interviews, portfolio reviews, workplace assessments, or practical demonstrations.

If competence is demonstrated, the learner may receive credits for individual unit standards or achieve the full qualification.

Benefits of RPL

Fast-track certification: Experienced guides can gain formal qualifications without completing unnecessary coursework.

Career advancement: Certified guides have better job opportunities and credibility in the industry.

National recognition: Qualifications obtained through RPL are recognised under the NQF and quality-assured by the relevant Education and Training Quality Assurance (ETQA) body.

Quality Assurance and Compliance

All RPL assessments are subject to strict quality assurance by the relevant ETQA or an ETQA that has a Memorandum of Understanding with the primary ETQA for this qualification.

Only registered training providers with accredited assessors can facilitate the RPL process.

Access to the Qualification

There is open access to this qualification, allowing anyone with the necessary competencies and experience to apply for RPL or enrol in formal training.

Important Note: IPTGSA is not responsible for RPL assessments. RPL must be conducted through an accredited training provider with a registered assessor.

For more details on how to apply for RPL, interested individuals should contact an accredited training provider registered with CATHSSETA.

9a   Continuing Professional Development (CPD) Policy

Objective: contribute to the development of professional guiding by investing in and supporting members, thereby enhancing their capacity and abilities.

Introduction 

Continuing Professional Development (CPD) is essential for professionals to maintain and enhance their knowledge and skills throughout their careers. CPD is widely recognised across various professions and is crucial for improving the standards of tourist guiding. For the professionalisation of tourist guiding, a structured approach to lifelong learning is necessary to ensure competence. This approach must include continuous enhancement of both knowledge and skills relevant to the field.

By providing opportunities for members of the IPTGSA to measure and improve their skills and knowledge, the Institute serves as a platform for lifelong learning, which is a fundamental aspect of every professional tourist guide’s career. CPD may involve formal, structured learning or informal, self-directed activities. The structures established by the IPTGSA enable tourist guides to update their industry knowledge, learn about new tourism products, develop personal skills, and gain relevant information in multiple ways.

The IPTGSA supports professional tourist guides in their development by implementing a CPD points system. Points can be accrued through participation in group activities, independent explorations of new areas, discovery of new tourism products, and the acquisition of new expertise. Both structured and informal learning activities contribute to CPD. Members are assessed based on the number of points accrued during the year leading up to their annual membership renewal. Given the individualised nature of tourist guiding, professional development opportunities must be flexible to accommodate varying schedules. Each member maintains a personalised logbook within their online profile to facilitate this, where activities are logged and points awarded. This logbook is reviewed annually as part of the membership renewal process.

Methods of Accruing CPD Points. To ensure accessibility and relevance, the IPTGSA has designed multiple ways for members to accumulate CPD points. Like other professional fields, the CPD programme operates on a points-based system requiring annual accumulation. The points structure is divided into two categories: IPTGSA-organised events and third-party-organised events.

Examples of CPD Activities:

• Attending official IPTGSA functions (e.g., AGM, Tourist Guide Indaba)
• Assisting with IPTGSA marketing initiatives
• Participating in IPTGSA-organised courses, events, and lectures across major centres
• Attending specific educational events arranged by IPTGSA
• Enrolling in courses and educational events accredited by the IPTGSA but offered by third parties
• Engaging in activities not previously undertaken with clients
• Organising events and inviting fellow guides to participate
• Attending lectures offered by third-party organisations
• Providing proof of regularly purchasing and/or reading relevant books

CPD Points Requirement & Structure 

Members are required to accumulate twenty-five (25) CPD points annually. Proof of participation in CPD activities must be submitted at the time of membership renewal. The following table outlines the points allocation for various CPD activities.

CPD Activity

This structured CPD framework ensures that IPTGSA members continuously develop their professional skills, stay informed about industry advancements, and contribute to the overall enhancement of the tourist guiding profession.

9.2 Summary of CPD activities 

Here is a summary of educational events offered by the Institute of Professional Tourist Guides of Southern Africa (IPTGSA):

General CPD attendance 

Date: 23 May 2023 Title:Indaba 2023
Date: 28 July 2023 Title:SA Adventure Industry Association Conference
Date: 2 August 2023 Title:Freestate Provincial Tourism Career Expo 2023
Date: 1 February 2024  Title:IPTGSA N2 - Roadshow
Date: 15 May 2024 Title: IPTGSA at Indaba 2024
Date: 10 July 2024 Title:IPTGSA AGM 2024

Community

Date: 21 June 2023 Title: Hector Pieterson Museum plant project

Educationals

Date: 21 June 2023 Title: Rediscover the Cradle
Date: 3–4 August 2023 Title: Bloemfontein Educational
Date: 4 August 2023 Title: Freestate Careers Expo
Date: 19 April 2024 Title: Church Square Educational
Date: 29 March 2024 Title: Voortrekker Monument Educational
Date: 3 July 2024 Title: Dynamite Educational
Date: 30 July 2024 Title: Rand Club Educational
Date: 10 October 2024 Title: Freedom Park Educational

9.4 The professional body monitors CPD compliance of its members through multiple methods:

Online Documentation: We maintain an online record of CPD educational activities, including pictures and details of member participation, ensuring visibility and transparency.
Attendance Registers: Physical and digital attendance registers are kept for each CPD event to track member engagement.
Online CPD Register: A structured online CPD register records members’ completed CPD activities, allowing for easy tracking and verification.
This multi-layered approach ensures accurate monitoring and compliance with CPD requirements.

9.5 Steps Taken Against Members Who Do Not Comply with CPD

Annual membership runs from 1 March to the end of February each year. To ensure compliance with Continuing Professional Development (CPD) requirements, the following steps are taken:

30 Days Before Renewal: A membership renewal statement is issued, including a summary of the member’s CPD points. If the required 25 CPD points have not been met, members are encouraged to take action to comply.

End of February – Final Reminder: If a member has still not met the CPD requirements by the end of the membership period, a final reminder is issued, along with a 30-day grace period to allow for compliance.

Post-Grace Period – Non-Compliance Measures: If the member remains non-compliant after the grace period, they will be required to provide reasons for non-compliance. Additionally, a warning of potential suspension of their designation will be issued.

Final Action – Revocation of Designation and Registration: If CPD compliance is still not achieved by the end of April, the member's designation and registration will be revoked.

This process ensures members have ample opportunity to comply while maintaining professional standards within the organisation.

Policy and Criteria on Membership

1. Introduction

Membership in the Institute of Professional Tourist Guides of Southern Africa (IPTGSA) is designed to recognise and support professional tourist guides who are dedicated to their craft. This policy outlines the different membership categories, associated responsibilities and benefits, voting rights, the use of designation, and criteria for eligibility.

2. Membership Categories

2.1 Aspirant Membership

Aspirant Members are those who comply with most application criteria except for time-related experience. This category serves as an entry-level membership for individuals working towards full professional status.

Membership fee: 50% of the Professional Membership fee.

Non-designated membership.

Must comply with all other application requirements.

Members with only NQF 2 skills programs or part qualifications can only be Aspirant Members until full NQF 4 is attained.

2.2 Professional Membership

Professional Members are fully designated members who meet all criteria and uphold the highest standards of guiding.

Full membership benefits and voting rights.

Entitled to use the IPTGSA designation.

Required to engage in Continuous Professional Development (CPD).

Must have an NQF 4 qualification.

2.3 Honorary Membership

Honorary Membership may be granted by the EXCO to individuals or organisations that have significantly contributed to the objectives of IPTGSA or have maintained continuous full membership for 10 years.

Honorary members do not have voting rights unless they were previously Professional Members.

Exempt from membership fees.

3. Membership Responsibilities and Benefits

3.1 Responsibilities

Adherence to the IPTGSA Code of Conduct and Ethics.

Compliance with the Tourism Bill (Act 3 of 2014), particularly Chapter 6.

Participation in peer reviews and CPD activities.

Upholding professional standards in tourist guiding.

3.2 Benefits

Recognition as a professional within the guiding industry.

Access to training, CPD programs, and networking opportunities.

Ability to participate in IPTGSA governance and voting processes.

Use of IPTGSA membership designation for professional credibility.

4. Voting Rights

Professional Members: Full voting rights on all matters within IPTGSA governance.

Aspirant Members: No voting rights.

Honorary Members: Voting rights only if previously designated as Professional Members.

5. Use of Designation

Only Professional Members may use the IPTGSA designation in their professional capacity.

Aspirant Members may indicate their affiliation but cannot use the professional designation.

Any misuse of the designation may result in disciplinary action, including termination of membership.

6. Membership Application Criteria

To apply for Professional Membership, an individual must:

Be a registered tourist guide with the National Department of Tourism (NDT) through a provincial registrar.

Have completed an appropriate training course and received the corresponding certificate.

Hold a valid First Aid certificate.

Be registered with the provincial government and possess a registration number.

Subscribe to and acknowledge the Tourism Bill (Act 3 of 2014), including the Code of Conduct.

Hold a minimum NQF4 Guiding Certificate.

Demonstrate competence as determined by the South African Qualifications Authority (SAQA) in accordance with the National Qualifications Framework Act, 2008 (Act No. 67 of 2008).

Have at least five years of experience in the tourist guiding industry.

Attend a peer review panel interview.

Commit to Continuous Professional Development (CPD).

7. Membership Renewal and Continuity

Membership is renewed annually, running from 1 March to the end of February.

A break in continuity exceeding three months results in membership termination, requiring a full re-application.

Fees are charged pro-rata for the first year based on the date of registration.

8. Conclusion

This policy ensures that IPTGSA maintains high standards within the tourist guiding profession while providing a clear pathway for aspiring members to achieve professional recognition. All members are expected to contribute to the advancement of the guiding profession in South Africa.

12 a

Introduction to the IPTGSA Code of Conduct
The Institute of Professional Tourist Guides of Southern Africa (IPTGSA) upholds the highest standards of professionalism, ethics, and service excellence in the guiding profession. As part of our commitment to maintaining integrity and quality within the industry, all members are required to adhere to the IPTGSA Code of Conduct.

This Code of Conduct serves as a guiding framework for ethical behaviour, responsible tourism practices, and professional conduct expected from tourist guides. It aligns with the National Department of Tourism (NDT) Code of Conduct, which is a mandatory requirement when registering as a Culture Tourist Guide with the relevant Provincial Registrar.

By signing this Code of Conduct digitally upon application, members affirm their dedication to upholding these principles, ensuring that they contribute positively to South Africa’s tourism sector while fostering trust and confidence among visitors, industry stakeholders, and regulatory bodies.

The IPTGSA Code of Conduct is publicly available on the IPTGSA website, allowing the general public to access and understand the standards to which professional tourist guides are held accountable.

The Tourist Guide Code Of Conduct And Ethics
Professional Tourist Guide SHALL:

• uphold the principles of the South African Constitution, especially chapters one and two. 
• embrace and uphold the principles of The Institute of Professional Tourist Guides of Southern Africa 
• at all times, show willingness to provide optimum support and quality service to all tourists, and will give tourists an opportunity to enjoy, or visit a desired destination. 
• in no way discriminate in rendering service to any tourist on any basis, e.g. colour, gender, ethnicity, nationality, physical challenge, age, etc. 
• be impartial , unbiased, and positive, and represent South Africa objectively.IPTGSA 2017
  be suitably dressed and presentable at all times. 
• be punctual, reliable, honest, conscientious, and tactful at all times. 
• be a responsible driver, when driving as a guide 
• carry out the program/itinerary of a tour to his / her best abilities and be loyal to the company/organisation that he/she is representing.
• deal with conflict in a sensitive and responsible manner.
• report any incident of injury or death to a nearby tourist authority or police station 
• be knowledgeable and shall assist tourists and not provide them with misleading information.
• in the event of not being familiar with, or being unable to provide information requested by a tourist, consult with the appropriate authorities for assistance.
• at no time be under the influence of alcohol or a narcotic substance, while on duty, and shall refrain from administering any medication to a client without proper medical consultation.
• never solicit for clients or gratuities.
  be concerned at all times for the safety of the tourist.
• wear the appropriate tourist guide badge and will carry his/her registration card.
• treat all people, cultures, and the environment with respect.

12c 
Appeals Policy for Tourist Guides
(Aligned with the Tourism Act No. 3 of 2014)

1. Introduction
The Institute of Professional Tourist Guides of Southern Africa (IPTGSA) recognises the right of tourist guides to appeal decisions affecting their registration, accreditation, or professional standing. This policy provides a structured process for lodging appeals in accordance with the Tourism Act No. 3 of 2014 and relevant provincial regulations governing the sector.

2. Grounds for Appeal
A tourist guide may lodge an appeal if they believe that a decision made by the Provincial Registrar, a regulatory authority, or IPTGSA:

• Was unfair or unjustified;
• Did not comply with the Tourism Act, regulations, or procedural fairness;
• Was based on incorrect or incomplete information;
• Resulted in improper suspension, cancellation, or refusal of registration.
• 3. Appeal Process
  
  3.1 Lodging an Appeal
  Appeals must be submitted in writing within 30 days of receiving the decision.
  The appeal must include:
• The appellant’s full details (name, ID, guide registration number).

• A clear description of the decision being appealed.
  Supporting documents or evidence.

  The desired outcome or resolution.

  
  3.2 Appeal Submission
  Appeals related to IPTGSA membership or disciplinary actions should be sent to the IPTGSA Appeals Committee.
  Appeals concerning registration, suspension, or de-registration should be submitted to the Provincial Registrar, as provided for under Section 53 of the Tourism Act, 2014.
  
  The relevant authority will acknowledge receipt within seven (7) working days.
  A review panel or official will evaluate the appeal, considering all evidence.
  A final decision will be communicated in writing within 60 days, stating reasons for approval or dismissal.
  4. Further Recourse
  If unsatisfied with the outcome, the appellant may seek legal review through the appropriate courts or an ombudsman.
  IPTGSA will cooperate with legal proceedings where applicable.
  5. Transparency and Public Access
  The Appeals Policy is available on the IPTGSA website for public access, ensuring that all guides are informed of their rights and procedures.

12d

IPTGSA Complaints Register Policy
1. Introduction
The Institute of Professional Tourist Guides of Southern Africa (IPTGSA) is committed to maintaining high professional standards in tourist guiding. To ensure transparency, accountability, and effective resolution of concerns, IPTGSA maintains a Complaints Register for all complaints submitted via the online message application on its website or other official communication channels.

This policy outlines the process for lodging, recording, and resolving complaints related to professional conduct, service quality, or any other matters affecting IPTGSA and its members.

2. Scope
This policy applies to complaints received from:

Tourists, clients, or members of the public regarding a registered tourist guide’s conduct;
Tourist guides regarding IPTGSA operations, policies, or fellow members;
Industry stakeholders or organisations engaging with IPTGSA.

3. Complaint Submission Process
Complaints must be submitted via the online message application on the IPTGSA website or via official IPTGSA email.
The complainant must provide:
Their full name and contact details , anonymous complaints will not be entertained.
A clear description of the complaint, including relevant dates and locations.
Any supporting evidence (documents, photos, or witness statements).

4. Complaints Register and Record-Keeping
All complaints are logged in the IPTGSA Complaints Register, capturing:
Complaint reference number
Date received
Complainant details
Nature of complaint
Actions taken and resolution status
The register is maintained securely and accessible only to authorised IPTGSA officials.

5. Complaint Handling Procedure
Acknowledgment: IPTGSA will acknowledge receipt within seven (7) working days.
Investigation: The complaint will be reviewed by an IPTGSA representative or disciplinary committee if necessary.
Resolution: A response or resolution will be provided within 30 days where possible.
Appeals: If the complainant is dissatisfied with the outcome, they may escalate the issue to the IPTGSA Appeals Committee.

6. Confidentiality & Fair Process
Complaints will be handled with confidentiality and impartiality.
Accused parties will be given an opportunity to respond before any action is taken.
IPTGSA will act in compliance with the Protection of Personal Information Act (POPIA) to safeguard complainants' details.

7. Public Access & Transparency
The Complaints Policy and instructions for lodging complaints are available on the IPTGSA website.
Summarised reports on complaint trends (excluding personal details) may be published periodically to maintain transparency.

14Consultation Outcomes on Professional Bodies Registration for Tourist Guides
The Institute of Professional Tourist Guides of Southern Africa (IPTGSA) has undertaken extensive industry consultations to address the complexities of professional bodies registration for tourist guides. The aim of these consultations was to establish a structured approach that aligns with the National Qualifications Framework (NQF) while ensuring that Culture, Nature, and Adventure Guiding are each regulated by specialised industry associations.

Through discussions with key stakeholders, IPTGSA has gathered valuable insights into the challenges, requirements, and best practices for professional recognition within the guiding sector.

1. Stakeholder Engagement and Consultation Outcomes
1.1 Engagement with ASATA (Association of Southern African Travel Agents)
ASATA represents the broader travel and tourism industry and has provided critical input on the professional expectations of tour operators and agents regarding guides.
Discussion focused on industry alignment, ensuring that tourist guides are recognised as professionals within the travel trade.
Identified challenges related to professional body membership, pricing structures, and tour packaging involving guides.
1.2 Engagement with Professional Hunters and Professional Chefs
Both industries have long-established professional bodies and ethical codes that govern their respective fields.
These discussions provided insight into the regulatory frameworks, accreditation challenges, and ongoing professional development requirements that could inform the tourist guiding sector.
A key takeaway was that specialisation requires dedicated industry representation to ensure credibility and quality assurance.
2. In-Depth Consultation with Nature and Adventure Guiding Bodies
2.1 Attendance at the Adventure Guides Conference
IPTGSA actively participated in the Adventure Guides Conference, where discussions highlighted the high-risk nature of adventure tourism and the importance of strict safety and operational standards.
Confirmed that Adventure Guides require specialised oversight due to the extreme sports and technical skillset required for activities like rafting, skydiving, mountaineering, and scuba diving.
Further reinforced that SAAIA (South African Adventure Industry Association) is best positioned to govern Adventure Guides separately from Culture and Nature Guides.
2.2 Face-to-Face Discussions with FGASA (Field Guides Association of Southern Africa)
FGASA, as the leading organisation for Nature Guides, confirmed the distinct competencies required for wilderness guiding and the importance of conservation ethics.
A shared understanding was reached that Nature Guides require separate CPD programmes related to wildlife tracking, conservation, and ecological interpretation.
Reaffirmed that FGASA should be the designated professional body for Nature Guides, while IPTGSA continues to lead Culture Guides.
3. Nationwide Consultation with Culture Guides and Training Providers
3.1 N2 Roadshow – Engagement with Culture Guides
IPTGSA conducted an N2 Roadshow, holding discussions with Culture Guides across multiple regions.
Key issues raised included:
Challenges in professional body registration due to cost and administration barriers.
Recognition of Culture Guides as specialists in heritage, history, and storytelling rather than generalist guides.
Need for CPD programmes that focus on historical research, indigenous knowledge systems, and cultural sensitivity training.
Strengthened IPTGSA’s position as the professional body for Culture Guides, separate from Nature and Adventure Guides.
3.2 Durban Travel Indaba – Industry Feedback
Extensive engagement with tour operators, travel agents, and guides at the Durban Travel Indaba.
Discussions confirmed the demand for professional recognition and a need for greater industry support for guides.
Identified gaps in current professional development opportunities, reinforcing the need for specialised CPD for each guiding discipline.
3.3 Consultations with Cape Town Tourist Guide Groups
Conducted roundtable discussions with tourist guide associations in Cape Town.
Feedback highlighted:
Training inconsistencies among providers.
Need for greater standardisation of qualifications within the NQF framework.
Demand for clearer pathways for specialisation and CPD accreditation.
3.4 Interaction with Training Providers to Align with NQF4
IPTGSA engaged with accredited training providers to ensure alignment with SAQA Qualification 71549 (NQF Level 4).
Discussions focused on:
Standardising training delivery across provinces.
Ensuring elective specialisations are correctly implemented.
Aligning CPD programmes with industry needs and legislative requirements.
4. Key Findings and Recommendations
Based on these extensive consultations, the following conclusions were drawn:

4.1. Recognition of Three Distinct Professional Bodies
Culture Guides – Led by IPTGSA, focusing on heritage, history, and storytelling.
Nature Guides – Led by FGASA, specialising in ecology, conservation, and wildlife guiding.
Adventure Guides – Led by SAAIA, overseeing high-risk adventure tourism activities.
4.2. Separate CPD Programmes for Each Guiding Discipline
Cultural Guides – CPD should focus on historical research, museum curation, and indigenous knowledge.
Nature Guides – CPD should cover ecological conservation, game tracking, and wilderness survival.
Adventure Guides – CPD must include risk assessment, technical skills certification, and emergency response training.
4.3. Need for Greater Alignment with the NQF Framework
Training providers must ensure that elective units are clearly differentiated in SAQA Qualification 71549.
Industry associations must oversee competency assessments and CPD accreditation for their respective disciplines.
4.4. Strengthening Professional Recognition for Guides
IPTGSA will continue advocacy efforts to formalise professional recognition for Culture Guides.
Collaboration with tour operators and travel agencies to ensure that professional guiding qualifications are valued in the tourism industry.
5. Conclusion
IPTGSA’s extensive consultations confirm that tourist guiding is not a single profession but a collection of specialised fields that require dedicated oversight. By recognising IPTGSA (Culture Guides), FGASA (Nature Guides), and SAAIA (Adventure Guides) as distinct professional bodies, South Africa’s guiding profession will achieve:

Greater industry credibility
Improved CPD opportunities
Stronger alignment with international best practices
Better support and recognition for registered guides
IPTGSA remains committed to ensuring that Culture Guides receive the same level of professional recognition as their Nature and Adventure counterparts, advocating for a structured, fair, and industry-led registration process.

Distinctions Between Culture, Nature, and Adventure Tourist Guides
In South Africa, tourist guiding is a regulated profession governed by the Tourism Act and overseen by the National Department of Tourism (NDT) and provincial registrars. The National Qualifications Framework (NQF) provides a formal structure for guide training, ensuring competency and professionalism.

1. Core Qualification – SAQA ID 71549 (NQF Level 4)
The National Certificate in Tourist Guiding (SAQA ID 71549, NQF Level 4) forms the foundation for all registered tourist guides in South Africa. This qualification includes core and fundamental unit standards common to all guiding disciplines, ensuring that every guide has a strong base in:

Communication and customer service
Safety and legal compliance
Group management and ethical conduct
General knowledge of South Africa’s geography, history, and tourism sector
However, the elective unit standards determine the guide’s specialisation. These electives are significantly different across Culture, Nature, and Adventure Guiding, meaning that each category requires distinct oversight, professional standards, and continuous professional development (CPD).

2. Three Key Professional Bodies for Tourist Guiding in South Africa
Since the electives in the national qualification differ vastly across specialisations, each category must be managed by a dedicated industry association to ensure quality control, CPD, and ethical standards.

2.1. Culture Tourist Guides – IPTGSA
The Institute of Professional Tourist Guides of Southern Africa (IPTGSA) represents and supports Culture Guides, who specialise in historical, heritage, and cultural tourism. Their electives focus on:

South African history and cultural heritage
Storytelling and interpretation of historical sites
Museum and battlefield guiding
Urban and township tourism
CPD and Regulation:

Cultural guides require ongoing education in historical research, heritage site regulations, and cultural sensitivity training.
IPTGSA ensures quality standards, industry representation, and professional development for culture guides.
2.2. Nature Tourist Guides – FGASA
The Field Guides Association of Southern Africa (FGASA) oversees Nature Guides, who operate in wilderness, conservation areas, and eco-tourism sectors. Their electives focus on:

Wildlife tracking and ecological interpretation
Fauna, flora, geology, and conservation principles
4x4 vehicle operation for safari tours
First aid for wilderness guiding
CPD and Regulation:

Nature guides need ongoing conservation training, fieldwork assessments, and specialist wildlife knowledge.
FGASA ensures professional standards and liaises with conservation organisations and lodges.
2.3. Adventure Tourist Guides – SAAIA
The South African Adventure Industry Association (SAAIA) is responsible for Adventure Guides, who lead high-risk outdoor activities such as:

Hiking, mountaineering, and rock climbing
White-water rafting, kayaking, and scuba diving
Paragliding, skydiving, and ziplining
CPD and Regulation:

Due to the high-risk nature of adventure guiding, continuous technical skills training, risk assessment certification, and safety compliance audits are mandatory.
SAAIA ensures adherence to international adventure tourism safety standards.
3. Why Three Separate Professional Associations?
Although the NQF Level 4 tourist guiding qualification (SAQA ID 71549) has a common core, the electives define three fundamentally different skill sets that require dedicated oversight. A single professional body cannot adequately regulate all three fields due to the following reasons:

Distinct Skill Sets – A battlefield historian and a wilderness tracker have vastly different expertise, requiring separate training pathways.
Industry-Specific Standards – Cultural tourism, ecotourism, and adventure tourism each have unique regulations, safety requirements, and best practices.
CPD Relevance – Continuing education for a nature guide (e.g., new ecological conservation methods) is different from that of a cultural guide (e.g., oral history preservation).
Risk and Liability – Adventure guides manage high-risk activities requiring specialised safety compliance and liability insurance that do not apply to culture or nature guides.
Industry Representation – Dedicated associations can advocate effectively for each discipline’s needs, ensuring stronger professional recognition and policy development.
Thus, IPTGSA (Culture Guides), FGASA (Nature Guides), and SAAIA (Adventure Guides) are the appropriate professional bodies to lead their respective sectors, ensuring specialised oversight, training, and CPD.
 

15 .Competency Framework for Cultural Tourist Guides (NQF 4 – 71549)
1. Introduction
This framework outlines the professional competencies, skills, and knowledge required for Cultural Tourist Guides in South Africa under the National Qualifications Framework (NQF) Level 4 (SAQA Qualification ID 71549). It defines the qualification structure, required outcomes, professional registration, and career progression towards the Professional Cultural Tourist Guide designation.

2. Purpose of the Qualification
The qualification aims to develop competent Cultural Tourist Guides who:

Deliver high-quality, engaging, and informative guided experiences.
Interpret cultural and heritage sites professionally and ethically.
Promote responsible and sustainable tourism.
Operate in compliance with South African legislation.
3. Entry Requirements
Minimum qualification: Grade 10 (NQF Level 2) or equivalent.
Communication proficiency at NQF Level 3.
Mathematical literacy at NQF Level 3.
Recognition of Prior Learning (RPL) is applicable for experienced guides.
4. Qualification Structure
This qualification consists of 135 credits divided into fundamental, core, and elective components.

4.1 Fundamental Component (36 Credits)
This component ensures foundational literacy, numeracy, and communication skills.

Unit Standard    Title    NQF Level    Credits
119472    Accommodate audience and context needs in oral communication    3    5
119457    Interpret and use information from texts    3    5
119465    Write, present, and communicate information coherently    3    5
9015    Apply knowledge of statistics and probability    4    6
9016    Represent, analyse and calculate shape and motion in 2D and 3D space    4    4
7468    Use mathematics to investigate and monitor financial aspects of life    4    6
119462    Engage in sustained oral communication and evaluate spoken texts    4    5
4.2 Core Component (74 Credits)
These unit standards define the essential competencies required for Cultural Tourist Guides.

Unit Standard    Title    NQF Level    Credits
335802    Conduct a guided cultural experience    4    10
335803    Conduct a guided tour in a controlled environment    4    10
335804    Conduct a guided nature experience    4    10
335801    Research, use and present information on South Africa to tourists    4    10
8555    Contribute to sustainable tourism    4    10
12346    Demonstrate knowledge of South African heritage and cultural tourism    4    10
253590    Apply ethical principles to the tourism industry    4    4
253593    Plan and implement guided experiences for tourists    4    10
4.3 Elective Component (Minimum 25 Credits Required)
Guides can select electives to specialise in specific aspects of cultural guiding.

Unit Standard    Title    NQF Level    Credits
14111    Provide customer service in a tourism environment    4    5
335806    Conduct a guided experience in a limited geographical area    4    10
335810    Operate within a specific cultural environment    4    10
120389    Explain the legal environment of tourism    4    6
246740    Handle complaints and conflicts in a tourism context    4    5
5. Competency Outcomes
5.1 Fundamental Competencies
Communicate effectively in oral and written formats.
Apply mathematical principles in financial and statistical contexts.
Interpret and use data for decision-making.
5.2 Core Competencies
Conduct professional cultural and heritage tours.
Apply ethical principles and legal considerations in guiding.
Demonstrate extensive knowledge of South African culture, history, and tourism.
Research and present information effectively.
Facilitate immersive and sustainable tourism experiences.
5.3 Elective Competencies
Deliver exceptional customer service in a tourism setting.
Specialise in conducting tours within specific cultural or geographical areas.
Handle conflicts and complaints professionally.
6. Professional & Ethical Standards
Cultural Tourist Guides must adhere to the following professional and ethical standards:

Legislation Compliance: Operate in accordance with the Tourism Act, 2014 and relevant laws.
Cultural Sensitivity: Respect the traditions, customs, and heritage of diverse South African communities.
Sustainability Commitment: Promote eco-friendly and responsible tourism practices.
Professional Conduct: Maintain integrity, transparency, and accountability in guiding practices.
7. Career Path to Becoming a Professional Cultural Tourist Guide
The journey towards Professional Cultural Tourist Guide status follows a structured career path:

7.1 Step 1: Obtain National Certificate in Tourist Guiding (NQF 4, SAQA ID 71549)
Complete fundamental, core, and elective unit standards.
Gain competency in cultural tourism, communication, and guiding skills.
7.2 Step 2: Register as a Cultural Tourist Guide
Submit qualification and assessment records to Provincial Registrar of Tourist Guides.
Obtain a Tourist Guide Badge & Registration Number.
Work under an accredited guiding company or as a freelance guide.
7.3 Step 3: Gain Practical Experience (Minimum 5 Years)
Conduct guided cultural tours in compliance with tourism regulations.
Develop expertise in heritage interpretation, visitor engagement, and cultural storytelling.
Maintain continuous professional development (CPD) through workshops, additional courses, and industry participation.
7.4 Step 4: Apply for Professional Cultural Tourist Guide Designation
After 5 years of practical experience, apply for Professional Cultural Tourist Guide status through an accredited professional body such as IPTGSA.
Demonstrate advanced guiding skills, leadership, and adherence to professional ethics.
Undergo a portfolio review and assessment.
7.5 Step 5: Maintain Professional Status
Engage in ongoing training and industry networking.
Adhere to professional Code of Conduct and tourism regulations.
Renew registration periodically with the Tourist Guide Registrar.
8. Assessment & Certification
8.1 Formative Assessment
Written assignments, practical demonstrations, and role-playing exercises.
Workplace-based observations.
8.2 Summative Assessment
Final examination covering theoretical and practical guiding competencies.
Oral presentation and guided tour assessment.
Upon successful completion, learners receive the National Certificate in Tourist Guiding (NQF Level 4, SAQA ID 71549), allowing them to register as Cultural Tourist Guides and begin their career progression towards the Professional Cultural Tourist Guide designation.

9. Conclusion
This competency framework ensures that Cultural Tourist Guides receive structured, high-quality training and professional development. By following this pathway, guides can advance their careers, gain industry recognition, and contribute to South Africa’s cultural tourism landscape.

Competency Assessment for Professional Cultural Tourist Guide Designation
1. Introduction
The assessment for awarding the Professional Cultural Tourist Guide designation is not a written examination but a structured Peer Review Panel Assessment. This ensures that candidates demonstrate practical, oral, and professional competencies in cultural tourism guiding.

The assessment process focuses on oral proficiency, professional conduct, and experiential knowledge through a panel review rather than a formal exam. The ability to orate proficiently and engage audiences is a core requirement, especially for cultural guides who rely on storytelling, interpretation, and visitor engagement.

2. Competency Assessment Methodology
The Peer Review Panel Assessment consists of the following key evaluation areas:

2.1 Oral Competency and Language Proficiency
Candidates must deliver a verbal cultural tourism presentation demonstrating knowledge, confidence, and engagement skills.
Foreign language proficiency (if applicable) is evaluated through a conversation with a language-proficient panel member.
The panel assesses the ability to speak clearly, project their voice, and engage an audience effectively.
2.2 Professional Conduct and Appearance
Punctuality: Candidates must arrive on time for their panel interview.
Dress Code: Professional attire suitable for cultural tourist guiding is required.
Spontaneity and Personality: Candidates must display natural enthusiasm, adaptability, and strong interpersonal skills.
2.3 Verification of Experience
Oral proof of 5 years of practical experience in cultural tourism guiding.
Candidates must discuss past guiding experiences, challenges faced, and client engagement strategies.
References and feedback from past employers or clients may be considered.
2.4 Knowledge of South African Cultural Heritage and Tourism
Candidates must demonstrate a deep understanding of South African heritage, traditions, and cultural tourism.
The panel may ask candidates to explain cultural sites, historical events, or heritage practices.
2.5 Membership Level Recommendation
Based on the panel’s discussion and evaluation, the candidate is assigned a membership level within IPTGSA.
The panel may recommend additional training if necessary.
3. Peer Review Panel Composition
The assessment panel consists of a minimum of five members, including:

Panel Chairperson – Oversees the assessment and ensures fairness.
IPTGSA Representative – Ensures adherence to professional standards.
Three Peer Tourist Guides – Assess candidates based on real-world guiding skills.
At least two must be present for a valid review.
One peer reviewer should be proficient in any foreign language claimed by the candidate.
4. Assessment Outcome & Feedback
4.1 Panel Deliberation
The panel discusses the candidate’s performance, strengths, and areas for improvement.
If necessary, the panel may recommend further mentorship or training before awarding the designation.
4.2 Report Back to Applicant
Candidates receive structured feedback on their performance.
Successful candidates are awarded the Professional Cultural Tourist Guide designation.
Unsuccessful candidates are given clear recommendations for improvement and a timeline for re-assessment.
5. Conclusion
This Peer Review Assessment ensures that only competent, professional, and experienced Cultural Tourist Guides receive the Professional Cultural Tourist Guide designation. By focusing on oral proficiency, cultural knowledge, and practical experience, this process maintains the high standards required for cultural tourism guiding in South Africa.

Criteria for Retaining the Professional Cultural Tourist Guide Designation
To maintain the Professional Cultural Tourist Guide designation, members must adhere to a structured retention framework that ensures continued professional development, ethical conduct, and active participation in the industry.

1. Retention Requirements
1.1 Paid-Up Annual Membership Fees
Members must pay their annual membership fees to IPTGSA by the stipulated deadline.
Failure to pay may result in a grace period before membership is revoked.
1.2 Adherence to Code of Conduct & Professional Ethics
Members must comply with the IPTGSA Code of Conduct, which includes:
Ethical and professional behaviour in guiding.
Respect for cultural diversity and heritage preservation.
Commitment to responsible and sustainable tourism.
Any reported breach of ethics or misconduct may lead to disciplinary action, including possible revocation of the designation.
1.3 Good Standing as a Member
Members must remain in good standing, meaning:
No outstanding disciplinary actions against them.
No history of customer complaints or legal violations related to guiding.
Active involvement in professional guiding activities.
1.4 Continuous Professional Development (CPD) Requirements
Members must accumulate a minimum number of CPD points annually to ensure continued learning and skill enhancement.
CPD activities may include:
Workshops, seminars, and training in guiding skills, cultural heritage, and tourism trends.
Mentorship programmes for upcoming cultural tourist guides.
Active participation in industry events, research, or publications.
2. Grace Period & Consultation Process
If a member fails to meet retention requirements, IPTGSA provides the following structured approach:

Grace Period (3-6 months):

Members receive a formal notice outlining the issue (e.g., unpaid fees, missing CPD points).
They are given time to rectify the matter (e.g., settle fees, attend CPD training).
Consultation & Support:

IPTGSA may engage with the member to identify challenges and provide guidance.
Extensions or alternative solutions may be offered on a case-by-case basis.
3. Revocation of Designation
A member's Professional Cultural Tourist Guide designation may be revoked if:

They fail to meet retention requirements after the grace period.
They breach the Code of Conduct, including unethical or illegal behaviour.
They do not demonstrate active participation in the profession.
Revocation Process:

A formal review panel assesses the case.
The member is given an opportunity to appeal the decision.
If unresolved, the designation is officially revoked, and the individual is removed from the Professional Register.
Reinstatement:

A revoked member may reapply after meeting the required conditions (e.g., completing CPD, resolving misconduct issues).
4. Conclusion
Retention of the Professional Cultural Tourist Guide designation ensures that guides remain skilled, ethical, and actively engaged in the industry. By maintaining good standing, completing CPD, and adhering to ethical standards, members uphold the credibility and professionalism of the sector.

Professional Designation Progression Pathway for Cultural Tourist Guides

This progression pathway outlines the structured steps for individuals entering the field of tourist guiding, starting from entry-level skills programmes to achieving the Professional Cultural Tourist Guide designation. The pathway aligns with the National Qualifications Framework (NQF) Sub-Frameworks and allows for career progression while gaining practical experience.

1. Entry-Level: NQF 2 Skills Programmes / Part Qualifications

Target Audience: Newcomers who want to enter the guiding profession.

Requirements:

• No prior experience required.
• Completion of an accredited NQF Level 2 skills programme or part qualification (basic guiding competencies).
• Can register as a provincial tourist guide upon successful completion.

Outcome:

✅ Registration with the Provincial Registrar → Can legally operate as a tourist guide in a limited capacity.
✅ Practical experience begins (working as a guide under supervision).
✅ Exposure to guiding industry and customer service skills.

2. Intermediate Level: NQF 4 – National Certificate in Tourist Guiding (SAQA ID 71549)

Target Audience: Guides who have gained initial experience and wish to progress to a full qualification.

Requirements:

• Completion of NQF 2 skills programme (or Recognition of Prior Learning – RPL for experienced guides).
• Mathematical Literacy and Communication at NQF 3.
• Continued registration with the Provincial Registrar to gain field experience.

Outcome:

✅ Achieves full National Certificate in Tourist Guiding (NQF 4 – SAQA ID 71549).
✅ Can conduct specialised guided experiences (culture, nature, adventure).
✅ Eligible to apply for Aspirant or Professional Membership with IPTGSA, complying with its policies.
✅ May work independently or with a tour operator.

3. Specialisation & Cross-Over Opportunities

Once a guide has completed the NQF 4 qualification, they can specialise or cross over into different guiding fields:

✅ Core and fundamental components remain the same across different guiding disciplines—only electives change.

4. Professional Cultural Tourist Guide Designation (After 5 Years of Experience)

Target Audience: Senior guides who meet the professional designation criteria.

Requirements:

• Minimum 5 years of practical experience as a registered tourist guide.
• Membership in good standing with IPTGSA.
• Completion of Continuous Professional Development (CPD) requirements.
• Peer Review Panel Assessment to evaluate:
  • Oral proficiency.
  • Cultural tourism knowledge.
  • Professional conduct and ethics.

Outcome:

✅ Awarded "Professional Cultural Tourist Guide" designation.
✅ Recognised as a highly skilled and experienced guide.
✅ Can mentor new guides and contribute to industry development.

5. Long-Term Career Progression & Industry Leadership

After achieving Professional Cultural Tourist Guide status, experienced guides can:

✔️ Advance to senior industry roles, such as Tour Guide Trainer, Assessor, or Tourism Manager.
✔️ Develop new training programmes and contribute to national guiding standards.
✔️ Establish their own tour guiding business or consultancy.
✔️ Serve on IPTGSA’s advisory boards or professional committees.

6. Summary: Progression Pathway from Newcomer to Professional Guide

7. Conclusion

This structured progression pathway allows individuals to enter, grow, and specialise within the cultural tourism guiding profession. By following this step-by-step career framework, guides can achieve professional recognition while ensuring the highest standards of guiding excellence in South Africa.