UIF TERS Application Assistance 


UIF TERS Application Assistance 

Dear Members, 

As communicated late last week, the TBCSA has signed an agreement with the Department of Labour and the Unemployment Insurance Fund (UIF) to expedite the payments of benefits to employees affected by COVID-19 during South Africa’s national lockdown.
The COVID-19 UIF Beneficiary Process - Temporary Employers Relief Scheme (TERS)

  • The benefit is only available where an Employer is registered with UIF
  • The benefit is available to Employees who are laid off as a result of COVID-19 and do not receive a salary or are receiving a reduced salary. In other words, an Employer could top-up an Employee’s salary
  • The benefit is available where an Employer has closed the whole or part of its business for a period of three months or less as a result of COVID-19
  • The application process provides an election as to whether the benefit is paid directly to Employees or Employers
  • The UIF will take up to 48 hours to verify information after receiving each application. On approval of the application, the UIF will take an additional 48 hours to disburse the COVID-19 benefit to Employees or Employers. All fully compliant applications will be completed and paid within 10 days (maximum) 
  • The UIF will calculate the benefit as per the directive namely:
    • On a sliding scale starting at 38% of the maximum threshold of R17,712.00 (or R6,730.56) to 60% of an employee’s salary
    • If the employee’s benefit determined in terms of the income replacement sliding scale falls below the minimum wage of R3,500.00, the employee will be paid a benefit equal to that minimum wage
    • In other words, the most an employee will receive is the amount of R6,730.56 for those employees earning equal to or above the maximum threshold of R17,712.00. Employees earning less than this maximum threshold will earn, on a sliding scale, an amount down to the minimum being the national minimum wage of R3,500.00
  • Opening of a special account is only applicable to Bargaining Councils as they represent multiple employers
  • Annual leave does not accrue where an employee is laid off
  • The Termination Date required to be provided as part of the application process is the last date for which the employee was paid. The earliest Termination Date is 25 March 2020, the date on which the Scheme was promulgated

Who Can Submit a Claim?

  1. Employers on behalf of their employees
  2. Associations on behalf of their members

The Process to Claim UIF
Step 1: Key Documents Required

  • Download, complete and convert Attachment 1 = National Disaster Payment Excel Template. Click here
    • This is a prescribed template that will require critical information from the employer. Employees bank details are needed here
    • Prepare and complete your list of all employees with all mandatory information as per the template
    • Use Attachment 2 – Guidelines To Convert Excel to CSV (please click here) to convert the template. This is required by UIF
    • Refer to Attachment 3 (please click here) to view a sample of what we need as a final CSV file
  • The Employer applying must complete Attachment 4 = Account Information. Click here.
  • Complete the MOA which is an agreement between UIF, Bargaining Council and Employer. Please note that this is only applicable to employers that have more than 10 employees. Please click here.  
  • Confirmation of bank account details for Covid19ters in the form latest bank confirmation letter (no need to certify)
  • Completed and signed Letter of Undertaking. Please click here.

**All documents submitted will be subjected to verification.
Step 2: Submission Process

  • All documents as required to be submitted to UIF via the dedicated mailbox [email protected]labour.gov.za. Please cc [email protected] when you submit so that we can also keep track on your behalf
  • Should you wish for SATSA to submit on your behalf, please email all the required documents to [email protected]
  • Total of 5 documents (including the MOA if more than 10 employees) or 4 documents (excluding the MOA if under 10 employees)
    • To complete the MOA, add your company name on page 1 (under employer), initial each page and sign in full at the end (under UI Commissioner and Chief Director Signatures – add name)
  • If you are submitting directly you MUST also lodge your application details on the following link in order for TBCSA to monitor progress with UIF. It is critical that they add this for tracking: https://covid19ters.typeform.com/to/ID2B0H.
  • If you are applying through SATSA, we will keep a log and submit to TBCSA  

Step 3: Conclusion

  • The UIF Covid19 system will attend to all application and thereafter send you an approval or rejection letter

The TBCSA and Department of Labour/UIF will have meetings every 5 days to monitor the progress of applications and payments to beneficiaries.
Just a reminder to please ensure you log all applications after submission to UIF on this TBCSA link:  https://covid19ters.typeform.com/to/ID2B0H
If you have any questions or need further clarity on the above, please do not hesitate to contact me on [email protected]

Yours in Tourism,
Hannelie du Toit